Once an application is delivered it's sometimes easy to think that the testing process is over. In the traditional world of client server applications and desktop software it is easy to forgive this after the software has completed user acceptance tests. In the world of web applications and the internet the continual testing and monitoring of the application is vital to ensure the Quality of Experience of the end user.

Our approach is to combine the use of synthetic and real user transactions to monitor the applications. Synthetic transactions have the benefit of repeatability, so you know what you are measuring. Real user transactions can monitor every user event on the site to identify customer bottlenext and missed revenue opportunities.