Helps resolve user experience issues and revenue problems before business and users are impacted

Oracle Real User Experience Insight enables enterprises to maximise the value of their business critical applications by delivering insight into real end user experiences. It integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application user experience. Businesses have a significant investment in web applications. To improve the returns on their investment, they need to deliver superior performance and user experience. They need to be able to mitigate lost revenue from frustrated users, reduce support cost by lowering call centre volumes, accelerate problem resolution of poorly performing applications, and adapt to changing needs by providing insight into business trends and user preferences. Oracle Real User Experience Insight can help meet these challenges. It is built using state-of-the-art Network Protocol Analysis technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Benefits

• Higher Quality of Service - Remediate problems before they become emergencies resulting in higher customer satisfaction, higher revenue, and greater employee productivity.
• Greater alignment between IT and Business - Use real-time and historical information about customer behaviour on your Web applications to optimise sales funnels and convert more revenue. Get details on the exact errors your customers are encountering anywhere on your Website and eliminate revenue loss and negative experience.
  Enable proactive management and reduce IT costs - Resolve issues before customer and user calls start flooding the help desk. Get to the root of performance and availability problems more quickly and know exactly what to do in order to remediate the issues. Reduce support costs by lowering the volume of support calls your call centre or support desk needs to handle.