SCL has a certified team of product experts that can help you deploy and implement each element of Watson Customer Experience Analytics to get you on the road to gaining a better understanding of what is happening on your website and why.

Here are the key features of our service offering:

Onboarding Essentials Standard  Premium
Requirements Gathering
GDPR Data Compliance
Implementation Instructions
Deployment Support 10 Hours 25 Hours 50 Hours
Training & Support Essentials Standard  Premium
Training Workshop 1 Day 2 Days 2 Days
Drop-in Calls 1 Hour Per Quarter 1 Hour Per Month 2 Hours Per Month

 

Managed Deployment – Addon Module

Essentials Standard  Premium
Implementation Execution

 

Training

Following the deployment of IBMs Customer Experience Analytics, SCL will run a training workshop to get you up and running on the platform. Initially, we will teach you the fundamentals of the platform, how data collection works, and how to find & create reports. The next step of the training will be lead by tailored training requirements so you have the knowledge to seek crucial answers to important business questions.

SCL will then set up a series of drop-in calls so a product expert can be on hand to answer any questions you may have about reporting and data analysis. A set number of hours will be purchased, and they can be used on a weekly, monthly or quarterly basis. You can even choose to have daily drop-in calls should you wish to increase the intensity of the after training service.

Ongoing Consultancy

Following the deployment of Watson Customer Experience Analytics SCL can provide ongoing consultancy to maximise the value you are getting from the platform. Please visit our Understand Customer Experience service page to learn more about our service offering.

Get in contact to discuss your customer experience requirements further